What We Do With Your Phone Number and Email
Last updated: October 7, 2025
This explains what information we collect when you visit our workshop, order chocolate, or contact us. We are a small business operating one location in Bangalore. We do not sell customer data or share it with third parties for marketing.
Name, Phone, Address: What We Ask For and Why
When You Order Chocolate
We collect your name, phone number, and delivery address for orders placed by phone or email. We need this to deliver your chocolate and confirm receipt. We keep this information in a notebook at our workshop and in email records.
Phone numbers are used only to call about order status or delivery issues. We do not send promotional messages unless you specifically ask us to notify you about discounts.
When You Book a Workshop
Workshop bookings require your name, phone number, email, and number of participants. We use this to send you confirmation, remind you one day before class, and contact you about cancellations or rescheduling.
For children attending workshops, we ask parent or guardian name for supervision purposes. We do not collect children's personal information directly.
Payment Information
We do not store credit card numbers or UPI details. UPI payments go directly to our account through your payment app. We see only transaction confirmation. For bank transfers, you send payment directly to our account. We do not process card payments.
Email Correspondence
Emails you send to contact@choconature.com are stored in our email account. We keep these for record of customer questions and special requests. Email provider is Gmail, which stores messages on servers outside India.
Storage in Workshop Notebook and Gmail Account
Legal Requirements We Follow
We operate under Indian laws including Information Technology Act 2000 and amendments. As a small business with limited digital operations, most regulations about large-scale data processing do not apply to us.
We comply with GST requirements for invoicing. Customer information in invoices is kept for 7 years as required by tax law.
Where Your Information Stays
Physical records (order notebooks, workshop registrations) are kept at our MG Road workshop in locked cabinet. Only three staff members have access. Digital records stay in Gmail account and phone contacts.
We do not use customer database software or cloud storage services. No automated processing of your information happens.
Security Measures
Workshop has security cameras but we do not use facial recognition. Email account uses two-factor authentication. Staff phones are password protected. We do not consider this high-security environment because we do not handle sensitive information like medical records or financial details.
No Cookies, No Analytics, No Hidden Tracking
No Hidden Data Collection
This website does not use cookies, analytics, or tracking. We do not know who visits this site unless you contact us. No hidden data collection happens in background.
If we add analytics in future, we will update this policy and add cookie notice.
Who Sees Your Information
Only three staff members at our workshop see customer information: Arjun Menon (founder), Kavya Srinivasan (production manager), and our delivery person whose name changes when we hire different people.
We do not share information with marketing companies, data brokers, or other businesses. We do not sell contact lists.
When We Must Share Information
We provide information to authorities if required by court order or government investigation. We provide GST invoices to tax department as required by law. No other sharing happens.
Ask Us to Delete Your Contact Details
Asking What We Have Stored
You can email contact@choconature.com asking what information we have about you. We will check our notebooks and email records, then reply within 7 days with details. This service is free.
Requesting Deletion
We will delete your contact information from our records if you request it, except for invoices and transaction records which must be kept 7 years for tax compliance. Send deletion request to contact@choconature.com with your name and phone number.
Deletion takes 14 days. We will confirm by email when completed.
Correcting Wrong Information
If we have wrong phone number, email, or address for you, send correction to contact@choconature.com. We update our records within 2 business days.
Stopping Communication
We only contact you about orders you placed or workshops you booked. If you asked to receive discount notifications and want to stop, reply to any email with "unsubscribe" or call us. We do not have automated unsubscribe system.
Questions or Complaints
Contact Arjun Menon at contact@choconature.com or call +91 92123 43999 if you have concerns about how we handle your information. We will respond within 3 business days.
As a small business, we do not have dedicated privacy officer. Arjun handles all privacy-related queries.
This policy may change when we add new services or update our practices. Check this page occasionally. Major changes will be announced on our workshop notice board and via email to recent customers.
For questions about this privacy policy, email contact@choconature.com or visit our workshop at MG Road, Bangalore.
Questions About Privacy? Call Arjun Directly
If anything in this policy is unclear or you want to know what information we have stored, contact Arjun Menon at our workshop. He handles all privacy queries personally.