What You Agree to When Ordering
Last updated: October 7, 2025
These are the terms you agree to when ordering chocolate or booking workshops at ChocoNature. By purchasing from us, you accept these conditions. If something is unclear, ask before ordering.
FSSAI License, GST Registration, Karnataka Food Safety
Business Registration
ChocoNature operates as a registered business in Karnataka, India. We have GST registration number and food license from Bangalore city corporation. We follow Food Safety and Standards Authority of India (FSSAI) regulations for chocolate production.
Consumer Protection
Your rights as customer are protected under Consumer Protection Act 2019. You can file complaint with consumer forum if you receive defective products or we engage in unfair trade practices. We do not dispute valid complaints.
Food Safety Compliance
Our workshop follows hygiene and safety standards required by FSSAI. We display our license at workshop entrance. Health inspector visits quarterly for inspection. Any violations found are corrected immediately.
Tax and Invoicing
All prices include GST at applicable rates. We provide GST invoice for all purchases above ₹500. Below ₹500, we give receipt without detailed invoice unless requested. We file GST returns monthly as required by Indian tax law.
Batch Variations, Allergen Warnings, No Returns Policy
Product Quality and Variations
Our chocolate is handmade in small batches. Each batch may vary slightly in taste, texture, and appearance. This is normal for craft chocolate. Color, snap, and exact flavor change based on which farm supplied beans for that batch.
You accept these natural variations when buying. We do not replace bars because they taste different from previous purchase, only if they are defective or moldy.
Allergen Information
We make chocolate with nuts, dairy, and soy on same equipment. Cross contamination is possible. We cannot guarantee allergen-free products. You are responsible for checking ingredients and assessing risk before consuming if you have allergies.
We provide ingredient lists on request but do not take responsibility for allergic reactions.
Order Accuracy
When placing phone or email orders, confirm the products, quantities, and total price before payment. Once you pay and we start preparing order, changes cannot be accommodated. We make exactly what you ordered.
Payment Terms
Payment required before we hand over products. For delivery orders, payment via UPI before we dispatch. For workshop bookings, full payment required to reserve your spot. We do not offer payment plans or credit terms to individual customers.
Corporate customers with monthly orders may request 15-day payment terms after three successful paid orders.
Returns and Refunds
No returns on opened chocolate. Unopened bars can be returned within 7 days with receipt if you decide you do not want them. Refund given in same payment method used for purchase.
Defective products (moldy, wrong percentage, damaged packaging) replaced free if returned within 7 days with receipt. We inspect returned items before replacement.
Workshop Attendance Rules
Arrive on time for booked workshop. We start promptly and cannot wait for late arrivals. Wear closed shoes and tie long hair back. No eating or drinking in production area except chocolate samples. Children under 16 must have adult supervision at all times.
Disruptive behavior may result in removal from workshop without refund. Follow all safety instructions given by staff.
Call First, Consumer Forum Second, Bangalore Courts Only
Talking First
If you are unhappy with product or service, contact us first before taking legal action. Call +91 92123 43999 or email contact@choconature.com. Most issues resolve through conversation. We aim to respond within 48 hours.
Local Resolution
For disputes about product quality or billing, you can file complaint with Bangalore consumer forum. We will participate in any mediation or arbitration process they suggest. We prefer settling disputes locally rather than through distant courts.
Which Courts Have Jurisdiction
Legal disputes will be handled in Bangalore courts only. If you buy our chocolate from another city and have issue, case must be filed in Bangalore. Indian law applies to all transactions. We do not sell internationally so international law does not apply.
Liability Limits
Our maximum liability for any issue is limited to the amount you paid for that specific order. We are not responsible for indirect damages, lost time, or other consequences beyond refunding purchase price.
We do not guarantee chocolate will be available on specific dates. Stock depends on production schedule and ingredient availability.
Call Arjun With Questions
Business Contact Information
ChocoNature is operated by Arjun Menon at MG Road, Bangalore, Karnataka 560001, India.
Phone: +91 92123 43999
Email: contact@choconature.com
Workshop hours: Tuesday to Saturday 9 AM - 7 PM, Sunday 10 AM - 5 PM
Questions About Terms
If any term is unclear, contact us before making purchase. We will explain in simple language what each section means for your order. Better to ask first than have confusion after paying.
Changes to These Terms
We update these terms when we change business practices or add new services. Check this page before ordering if you have not bought from us recently. Terms in effect at time of your order are the ones that apply to that transaction.
Language
These terms are written in English. If translated to other languages, English version takes precedence in case of conflicting interpretation. All communication with us happens in English, Hindi, or Kannada.
By purchasing chocolate or booking workshop at ChocoNature, you confirm that you have read and agree to these terms. Keep your receipt as proof of agreement.
For legal or business questions, contact contact@choconature.com or visit our workshop at MG Road, Bangalore.
Unclear About Any Terms? Ask Before Ordering
Better to clarify return policy, allergen information, or payment terms before you buy than have confusion after. Call our workshop or visit in person. We explain everything in simple language.